Job Description
Join our award-winning customer service team in Charlotte, NC and enjoy the stability of weekly pay with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support experiences while building rewarding careers in a dynamic call center environment. With competitive hourly rates, performance bonuses, and clear growth pathways, this is your opportunity to thrive in a company that invests in its people.
Why You'll Love Working With Us:
- Weekly paychecks – no more waiting!
- 4-week paid training program with certification
- Comprehensive benefits package (health/dental/vision)
- Tuition reimbursement for career advancement
- Modern, tech-forward workspace
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in company systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems
- Flexibility to work evenings/weekends (as needed)
- Pass background and drug screening