Job Description
Join our vibrant team at CityConnect Solutions as an Entry Level Customer Service Representative and kickstart your career in customer excellence! We're seeking passionate individuals to deliver outstanding support to local clients in Fort Worth. No experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, immediate start opportunities, and a supportive environment where your growth matters. Apply today and become the voice of our community!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve service issues efficiently using our proprietary CRM system
- Document all interactions accurately in compliance with company standards
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call handling and satisfaction scores
- Stay updated on product knowledge and service protocols
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Basic computer proficiency and typing skills (25+ WPM)
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Must reside within Fort Worth or immediate surrounding areas