Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for talented individuals seeking dynamic call center careers in Charlotte, NC. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive, modern work environment. Perfect for career changers and experienced professionals alike!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues using CRM tools and established protocols
- Meet/exceed performance metrics (quality, speed, customer satisfaction)
- Document interactions accurately in our customer management system
- Collaborate with team members to enhance service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to our Charlotte facility
- Flexible schedule availability including evenings/weekends
- Passion for helping others and exceeding expectations