Job Description
Join our award-winning team as a Weekend Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during high-demand weekend hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. On-the-spot interviews available at our Milwaukee Hiring Event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in weekend shift rotations (Sat-Sun 8am-8pm)
Qualifications
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environments
- High school diploma or equivalent (college degree a plus)
- Availability for consistent weekend shifts
- Strong problem-solving and conflict resolution abilities