Job Description
Join our dynamic team at Coastal Connect Solutions for an exclusive hiring event targeting motivated night shift professionals! We're seeking passionate Customer Service Representatives to deliver exceptional support through inbound/outbound calls while earning competitive pay and benefits. This role offers flexible scheduling, comprehensive training, and a collaborative environment where your skills shine. Perfect for night owls seeking career growth in Virginia Beach's thriving service industry!
Responsibilities
- Handle 50-80 daily calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge base
- Meet/exceed KPIs: 85% CSAT, 20 AHT, 95% adherence
- Document interactions accurately in Salesforce database
- Collaborate with team leads for complex issue escalation
- Participate in quarterly performance reviews
- Adhere to PCI compliance standards for sensitive data
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years call center or customer service experience
- Strong typing skills (35+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to work independently during night shifts (11PM-7AM)
- Flexible availability including weekends and holidays
- Basic Salesforce or CRM experience
- Positive attitude under pressure