Job Description
Join our award-winning customer service team and get paid DAILY! ConnectNow Solutions is seeking passionate Call Center Representatives in Memphis, TN for immediate full-time roles with no weekends. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your contributions are valued daily. No experience required – we provide paid training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across billing, technical support, and account management
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to optimize service workflows
- Adhere to HIPAA/FCC compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills
- Ability to navigate multiple software systems simultaneously
- Reliable transportation to downtown Memphis location
- Flexible availability (including evenings)
- Positive attitude and problem-solving mindset