Job Description
Join our award-winning call center team in Denver, CO! We're hiring immediately for motivated individuals seeking career growth with comprehensive paid training. No experience necessary – we'll equip you with everything needed to succeed in a dynamic customer service environment. Enjoy competitive pay, benefits eligibility after 60 days, and a supportive team culture focused on your professional development.
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve inquiries regarding billing, technical support, and account services
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed KPIs including call resolution time and customer satisfaction scores
- Collaborate with team members to optimize service protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 50 WPM typing speed and basic computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving aptitude and conflict resolution abilities
- Positive attitude and resilience in high-volume environments
- Must pass background check and pre-employment assessment