Job Description
Join our award-winning support team as a Chat Support Specialist in sunny Tampa! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat. Enjoy weekly paychecks, comprehensive paid training, and a collaborative remote-friendly environment. No prior experience required – we provide all tools for success!
Why Choose Us?
- Weekly direct deposit pay
- Full paid training program
- Health benefits & 401k matching
- Remote work options
- Career advancement opportunities
Responsibilities
- Handle 50+ daily customer inquiries via live chat
- Resolve technical issues and billing questions
- Maintain detailed case notes in CRM systems
- Collaborate with specialists for complex escalations
- Meet 95% customer satisfaction targets
- Adhere to data security protocols
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent
- 60+ WPM typing accuracy
- Proficiency with G-Suite & CRM tools
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Reliable internet connection (minimum 25 Mbps)
- Flexible availability including weekends
- No criminal background required