Job Description
Are you ready to start a rewarding career in customer service?
We are a leading contact center in Raleigh, NC, currently hiring for immediate openings. We pride ourselves on our supportive work environment and are offering paid training to all new hires. No prior experience is necessary—just a willingness to learn and a positive attitude.
Why Join Us?
- Competitive hourly pay with performance bonuses.
- Comprehensive paid training program to get you up to speed.
- Opportunities for rapid career advancement within the company.
- Modern office amenities and a collaborative team culture.
Don't wait—apply today and secure your spot in our next training class!
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a professional and empathetic tone.
- Resolve customer inquiries, complaints, and technical issues efficiently to ensure high satisfaction scores.
- Provide accurate information regarding products, services, and account details.
- Document all interactions and transactions accurately in our CRM database.
- Identify opportunities to cross-sell products or upgrade services.
- Collaborate with team leads to meet daily and weekly performance metrics.
- Maintain a clean and organized workspace and adhere to all company policies.
Qualifications
- High school diploma or GED required.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and ability to navigate multiple software applications.
- Typing speed of 35+ WPM.
- Must be willing to undergo a background check and drug screening.
- Reliable transportation and availability for full-time shifts (including weekends if required).
- Previous call center experience is a plus, but not mandatory for our paid training program.