Job Description
Join our award-winning call center team in Philadelphia! We're urgently hiring Customer Service Representatives for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for motivated individuals seeking stable employment with advancement potential. Apply now for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries and issues efficiently using CRM tools
- Meet/exceed performance metrics (call handling time, CSAT scores)
- Document interactions accurately in customer databases
- Collaborate with team members to enhance service quality
- Participate in ongoing training programs
- Uphold company policies and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and adaptability
- Proficient with Windows OS and basic software
- Ability to work flexible schedules (evenings/weekends)
- Positive attitude and team-oriented mindset
- Background check and drug screen required