Job Description
Join Austin Connect Solutions for our exclusive hiring event for night shift call center positions! We're seeking energetic professionals to deliver exceptional customer service while supporting our global clients. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Must attend in-person hiring event at our Austin headquarters. Apply today and start your rewarding career in customer service!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions and update CRM systems with accurate details
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to ensure seamless customer experiences
- Adhere to strict compliance protocols and security guidelines
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer navigation
- Flexibility to work 11 PM - 7 AM schedule including weekends
- Proven problem-solving abilities and patience under pressure
- Positive attitude and commitment to teamwork
- Must pass background check and drug screening