Job Description
Join our award-winning call center team with immediate weekend shift openings in Washington DC and North Carolina! We're seeking customer-focused professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive training, and career advancement opportunities while serving diverse clients across multiple industries. No weekends? No problem! We offer flexible scheduling to accommodate your lifestyle. Benefit from our state-of-the-art facilities, performance incentives, and a supportive team culture that values your growth.
Why Choose Us?
• Immediate Start: Skip the waiting period
• Weekend Premium: Earn extra pay for weekend shifts
• Clear Career Path: Move into supervisory roles
• Comprehensive Benefits: Health/dental/vision after 60 days
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed KPIs: 25+ calls/hour, 90%+ satisfaction scores
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in monthly training on new products/policies
- Upsell services during customer interactions when appropriate
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years call center or customer service experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible weekend shifts (Sat/Sun 8am-8pm)
- Pass background/drug screening (mandatory)