Job Description
Join our award-winning call center team in Atlanta and kickstart your career with immediate weekend shift opportunities! At CustomerConnect Solutions, we pride ourselves on fostering a dynamic, supportive environment where your growth is our priority. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways. As a vital member of our customer experience team, you'll handle inbound/outbound calls with professionalism while making a tangible impact. Apply today and start your journey with us!
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and efficiency
- Resolve inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and internal systems
- Meet/exceed performance metrics (call time, resolution rate, CSAT)
- Collaborate with team leads to improve customer satisfaction
- Adhere strictly to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, metrics-driven environments
- Flexible availability for weekend shifts (Sat/Sun 8AM-6PM)
- Clear criminal background check required