Job Description
Join our award-winning customer service team and make an immediate impact! CustomerFirst Solutions is seeking passionate Customer Service Representatives for our night shift operations in New Orleans. This full-time, urgent-start position offers competitive compensation and the opportunity to deliver exceptional experiences to our diverse client base. If you thrive in a fast-paced environment and possess exceptional communication skills, apply now to become part of our dynamic team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve complex customer issues with empathy and efficiency
- Document all interactions in CRM system with 100% accuracy
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including resolution rates and CSAT scores
- Proactively identify process improvement opportunities
- Adhere to strict confidentiality and data security protocols
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills
- Proficient in CRM platforms (Salesforce experience preferred)
- Ability to multitask in fast-paced night shift setting
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree a plus
- Flexible availability including nights, weekends, and holidays