Job Description
Join our award-winning call center team and get paid weekly! ConnectFirst Solutions is hosting an exclusive hiring event for motivated Customer Service Representatives in Columbus, OH. Enjoy competitive pay, flexible scheduling, and immediate start opportunities.
As a key member of our support team, you'll deliver exceptional experiences while advancing your career in a dynamic environment. No experience? No problem – we provide comprehensive training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using CRM systems and escalation protocols
- Meet performance targets (AHT, CSAT, conversion rates)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with team leads to improve service quality
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM with 95% accuracy