Job Description
Join our award-winning call center team in Chicago and experience the freedom of weekly pay with immediate start opportunities! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying competitive compensation and a supportive work environment.
At Premier Contact Solutions, we value your growth and offer comprehensive training, flexible scheduling options, and advancement opportunities. Our state-of-the-art downtown facility provides a modern, energetic atmosphere where your contributions make a real impact.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, attendance)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient with Windows applications and CRM tools
- Flexible schedule availability (evenings/weekends)