Job Description
Join our award-winning customer service team in sunny San Diego! We're seeking energetic Call Center Representatives with weekly pay and comprehensive paid training. Enjoy a supportive environment, career advancement opportunities, and benefits including health insurance, 401k matching, and paid time off. No experience required – we invest in our people!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding accounts, billing, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team leads to improve service processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening
- Must be authorized to work in the US