Job Description
Join our dynamic customer service team in sunny San Diego! We're seeking passionate Weekend Customer Service Representatives to deliver exceptional experiences while enjoying a flexible schedule. Perfect for students, night owls, and those seeking work-life balance. Immediate openings with paid training and career growth opportunities. Work in our modern downtown office with harbor views and a supportive culture.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with empathy and professionalism
- Resolve customer issues using CRM systems and knowledge bases
- Process orders, returns, and account modifications accurately
- Collaborate with team members to escalate complex cases
- Document interactions in Salesforce with precision
- Meet/exceed weekly performance metrics (CSAT, FCR)
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience in B2C/B2B
- Weekend availability (Sat/Sun 8am-6pm, flexible shifts)
- Proficiency with CRM tools (Salesforce preferred)
- Strong problem-solving and multitasking abilities
- Clear communication skills in English (bilingual a plus)
- Ability to work independently in fast-paced environment
- Passion for helping others and San Diego community