Job Description
Join our award-winning call center team in Charlotte, NC and experience the freedom of weekly pay plus comprehensive paid training! We're seeking motivated individuals to deliver exceptional customer service while building rewarding careers. No experience required – we provide everything you need to succeed.
Our modern downtown facility offers:
- Guaranteed weekly paychecks
- 4 weeks of paid training
- Health/dental/vision benefits
- Tuition reimbursement
- Clear career advancement paths
Start earning immediately while developing skills for lifelong success in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and chat
- Resolve billing, technical, and service issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team members to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing coaching sessions
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to type 30+ WPM
- Basic computer proficiency
- Reliable transportation to downtown Charlotte
- Flexibility to work evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background/drug screening