Job Description
Join our dynamic team as a Full-Time Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional service to our local community. This role offers immediate start, competitive compensation, and growth opportunities within a supportive environment. If you thrive in fast-paced settings and excel at problem-solving, we want you on our team!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries with empathy and efficiency
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with cross-functional teams to resolve complex service issues
- Process transactions and provide accurate product/service information
- Contribute to team performance goals and quality metrics
- Identify opportunities for process improvements and customer satisfaction
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local market
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-volume environments
- Local Philadelphia area residency required