Job Description
Join our award-winning team at GlobalConnect Solutions in Tampa, Florida! We're seeking passionate individuals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Meet/exceed performance metrics including call quality and resolution rates
- Document interactions accurately in Salesforce and internal databases
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience
- Strong verbal communication and active listening skills
- Proficient with Windows OS and CRM software (Salesforce preferred)
- Ability to multitask in a dynamic environment
- Flexible availability including evenings/weekends
- Passion for helping others and problem-solving