Job Description
Join Columbus Connect Solutions' exclusive hiring event for dynamic full-time Call Center Agents! We're seeking passionate individuals to deliver exceptional customer experiences while advancing their careers in a supportive, tech-driven environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Ohio's most vibrant cities. Event Details: October 15-17, 2023 | 9 AM - 4 PM | 456 Tech Drive, Columbus. Walk-ins welcome!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues using CRM systems
- Meet/exceed performance metrics including call quality and resolution times
- Document interactions accurately in Salesforce and internal databases
- Collaborate with support teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Reliable transportation for on-site shifts
- Positive attitude and problem-solving mindset