Job Description
Join our award-winning customer service team in San Antonio! We're hosting an exclusive hiring event for motivated individuals ready to deliver exceptional experiences. At CustomerConnect Solutions, we offer competitive compensation, comprehensive benefits, and clear career advancement paths. Bring your energy and enthusiasm – we'll provide the training to succeed in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with 95% accuracy
- Proficient with Microsoft Office and CRM software
- Flexible availability including evenings/weekends
- Passion for helping others and positive attitude