Job Description
Join Virginia Beach's premier customer service team! Coastal Connect Solutions is seeking motivated Call Center Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and a vibrant work culture with immediate opportunities for career advancement. No experience required – we provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet performance metrics (handle time, satisfaction scores)
- Collaborate with team members to resolve complex cases
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Basic computer proficiency (typing 30+ WPM)
- Ability to work flexible shifts (evenings/weekends)
- Customer-focused mindset and problem-solving aptitude
- Positive attitude and team-oriented approach
- Must pass background check and drug screening