Job Description
Join Pacific Connect Solutions as a Customer Service Representative and become an essential part of our Long Beach community! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real difference in customers' lives. Our state-of-the-art remote work platform ensures you have all the tools needed to succeed. Apply today and launch your career with a company that values growth and work-life balance!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain accurate customer records in our CRM system
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to all company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Quiet home office with reliable high-speed internet
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficiency with Windows OS and basic software applications
- Must pass background check and drug screening