Job Description
Join our award-winning customer experience team in sunny Tampa! We're seeking dynamic individuals to deliver exceptional service as Call Center Representatives. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. Immediate openings available – start your career journey with us today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to type 40+ WPM
- Proficiency with CRM software (Salesforce experience preferred)
- Flexible availability including evenings/weekends