Job Description
Join our award-winning customer service team in Milwaukee! We're seeking motivated individuals for immediate full-time roles with comprehensive paid training. No experience required – we provide everything you need to succeed. Enjoy competitive pay, flexible scheduling options, and opportunities for career growth within our supportive environment.
Why Choose Us?
- Immediate start dates available
- 2 weeks of paid hands-on training
- Health benefits after 60 days
- 401(k) with company match
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding billing, account information, and service features
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (quality, speed, and customer satisfaction)
- Collaborate with team members to improve service processes
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in a fast-paced, target-driven environment
- Reliable transportation to our Milwaukee facility
- Previous customer service experience preferred but not required
- Must pass background check and drug screening