Job Description
Join our award-winning customer support team at Global Connect Solutions! We're hosting an exclusive hiring event for dynamic Call Center Representatives in Atlanta. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture focused on growth and recognition. Perfect for career changers and customer service professionals seeking advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous training and skill development programs
Qualifications
- 1+ years customer service or call center experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with CRM tools (Salesforce experience a plus)
- High school diploma or equivalent required
- Ability to work flexible shifts including evenings/weekends
- Type 35+ WPM with strong computer navigation skills
- Positive attitude and problem-solving mindset