Job Description
Join our award-winning customer service team in Charlotte and start your career immediately! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy a dynamic environment with comprehensive training, career advancement opportunities, and a supportive team culture. Perfect for career changers and those seeking rapid entry into the professional services sector.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service processes
- Participate in ongoing product and skills training
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Excellent verbal communication and active listening skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability (evenings/weekends as needed)