Job Description
Join our dynamic team at Customer Connect Solutions and launch your career in customer service! We're urgently hiring passionate Call Center Representatives in Austin, TX for immediate start positions. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Help shape exceptional customer experiences while advancing your professional journey in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including evenings/weekends
- UST authorization to work (no sponsorship)