Job Description
Join our award-winning customer support team in Indianapolis and start your career immediately! ConnectServe Solutions is seeking energetic professionals to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic team environment. No experience required – we provide all necessary tools and mentorship. This is your chance to launch a rewarding career in customer service with rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and internal databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with high accuracy
- Strong verbal communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Microsoft Office and web applications
- Customer service experience or call center background (not required)
- US work authorization and reliable transportation