Job Description
Join Boston's premier customer service team at our exclusive hiring event! We're seeking passionate individuals to deliver exceptional support experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown Boston environment. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and speed
- Collaborate with team members to optimize service delivery
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Windows OS and basic software
- Customer service mindset with problem-solving aptitude
- Authorization to work in the United States
- Must attend in-person hiring event on specified date