Job Description
Join our dynamic team as a Customer Service Representative on the night shift! We're hosting an exclusive hiring event for dedicated professionals in Jacksonville, FL and Texas to deliver exceptional customer experiences while enjoying premium benefits and growth opportunities. Work in a modern, supportive environment where your skills are valued and your career thrives.
Why Nexus Solutions Group? We offer industry-leading training, competitive pay, health benefits, and advancement pathways. As a night shift team member, you'll enjoy premium pay differentials and a collaborative culture that recognizes your dedication.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Proactively identify process improvements to enhance service delivery
- Maintain in-depth product knowledge across multiple service lines
- Support new team members during onboarding and training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional problem-solving abilities and conflict resolution skills
- Flexible availability for night shifts (10 PM - 6 AM)
- High school diploma or equivalent; college degree preferred
- Ability to multitask effectively in fast-paced settings
- Professional communication skills with diverse customer bases