Job Description
Are you looking for a rewarding career in customer service?
Unity Support Solutions is currently seeking a Call Center Representative in Columbus, Ohio. We pride ourselves on providing exceptional service, and we are looking for dedicated individuals to join our team. The best part? We offer paid training for all new hires, ensuring you have the skills and confidence to succeed from day one.
Join a company that invests in its employees and offers a clear path for professional growth. If you are a problem-solver with a positive attitude, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer calls with a focus on resolving issues efficiently.
- Listen to customer inquiries and provide accurate information regarding products and services.
- Collaborate with the support team to resolve complex account issues.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Identify opportunities to up-sell or cross-sell products based on customer needs.
- Adhere to all company policies, scripts, and quality assurance standards.
- Provide feedback to management regarding common customer inquiries and system improvements.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal communication skills and a professional telephone manner.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work in a fast-paced environment and handle high call volumes.
- Willingness to complete paid training program.