Job Description
Join ConnectSupport Inc., a leader in remote customer solutions, as a Chat Support Agent in San Diego! Enjoy the flexibility of working from home with weekly pay while delivering exceptional service to our global clients. We provide comprehensive training, a supportive virtual team environment, and opportunities for growth. If you're a tech-savvy communicator passionate about helping others, this role is your gateway to a rewarding remote career.
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time SLA
- Resolve product/service issues using CRM tools and knowledge base resources
- Document interactions accurately in Zendesk and update customer profiles
- Collaborate with Tier 2 support for complex technical escalations
- Maintain 95% CSAT score through empathetic and efficient communication
- Participate in weekly training sessions to master new products/processes
- Identify trends in customer feedback to improve service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience (chat support preferred)
- Minimum 60 WPM typing accuracy with 95%+ precision
- Proficiency in Zendesk, Slack, and Google Workspace
- Reliable high-speed internet (minimum 50 Mbps) and quiet home office
- Ability to work 40 hours/week across rotating shifts (including weekends)
- Fluent in English with exceptional written communication skills