Job Description
Join our award-winning team at Premiere Connect Solutions and transform your career with daily pay opportunities! We're seeking motivated Call Center Representatives in Louisville, KY and Pennsylvania to deliver exceptional customer experiences. Enjoy paid training, competitive hourly wages, and the flexibility of daily pay through our innovative payroll system.
As a leader in customer service solutions, we offer a supportive environment with growth opportunities, comprehensive benefits, and state-of-the-art technology. Whether you're in Louisville or Pennsylvania, you'll be part of a dynamic team dedicated to excellence.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet or exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work capability
- Flexible schedule availability (including evenings/weekends)
- Basic computer proficiency with typing speed of 30+ WPM
- Background check and drug screening required