Job Description
Join our dynamic customer service team as a Night Shift Representative in Charlotte, NC! We're offering fully paid training to kickstart your career in a supportive environment. Enjoy competitive pay, night shift differential bonuses, and opportunities for advancement. Our state-of-the-art facility provides all tools for success, plus comprehensive benefits including health insurance, 401(k), and paid time off. No experience required – we'll equip you with everything needed to excel.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and efficiency
- Collaborate with team leads to improve service processes
- Adhere to company policies and compliance standards
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong verbal communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Reliable transportation for night shifts
- Flexible availability (evening/weekend shifts)
- Positive attitude and customer-focused mindset
- Willingness to complete paid training program