Job Description
We are hosting a massive Hiring Event for Call Center Representatives in Philadelphia, PA! If you are looking for a job with Daily Pay options and a supportive team, this is your opportunity to join a leading industry player. We are currently accepting applications for multiple shifts and offer comprehensive training for new hires.
Why Apply?
- Daily Pay Access: Get paid the same day you work.
- Competitive Pay: Earn between $18.00 - $22.00 per hour based on experience.
- Modern Environment: State-of-the-art facilities with a focus on employee well-being.
- Career Growth: Clear pathways for advancement from Entry Level to Team Lead roles.
Job Summary
As a Call Center Representative, you will serve as the primary point of contact for our clients' customers. You will handle inquiries, resolve issues, and provide exceptional service while meeting performance metrics.
Responsibilities
- Handle a high volume of inbound and outbound customer service calls with a friendly and professional demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently and accurately.
- Process orders, returns, and account updates accurately in the CRM system.
- Adhere to all call scripts, company policies, and quality assurance standards.
- Document all customer interactions and solutions in the database.
- Evaluate customer needs and provide appropriate solutions or escalate to supervisors when necessary.
- Meet and exceed daily, weekly, and monthly KPI targets.
Qualifications
- High School Diploma or GED equivalent is required.
- Previous customer service or call center experience is a plus but not mandatory.
- Must have a reliable computer with high-speed internet access (for remote or hybrid roles).
- Strong verbal communication skills and the ability to speak clearly and concisely.
- Basic computer proficiency (typing speed of 35+ WPM).
- Ability to work flexible shifts, including evenings, weekends, and holidays.