Job Description
Join our award-winning call center team in Portland, Oregon! We're seeking motivated individuals for full-time customer service roles with comprehensive paid training. No experience required – we'll equip you with everything needed to succeed in a dynamic, supportive environment.
Why Join Us?
- Industry-leading compensation ($18-$24/hour)
- Full benefits package including health/dental/vision
- Clear career advancement paths
- Modern downtown office with free parking
- Team-based culture with regular recognition
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with specialists for complex escalations
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Comfortable working in fast-paced environments
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude and customer-first mindset
- Reliable transportation to downtown Portland