Job Description
Join our award-winning team as a Call Center Representative in Boston, MA! We're hiring immediately for roles with daily pay and comprehensive paid training. No experience necessary – we provide all tools for success. Enjoy competitive hourly rates, flexible scheduling, and a supportive environment. Start earning tomorrow with our fast-track onboarding process. Virginia residents also encouraged to apply for remote opportunities!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call volume, resolution time, CSAT)
- Maintain accurate customer records and documentation
- Collaborate with team leads to escalate complex issues
- Adhere to compliance protocols and data security standards
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Previous customer service experience preferred
- Reliable transportation to Boston office (or home office for VA roles)