Job Description
Join our award-winning team as a Customer Service Representative with paid training – no experience necessary! We're seeking motivated individuals in Memphis, TN to deliver exceptional support to our diverse clientele. Our comprehensive 4-week training program equips you with industry-leading tools and communication techniques, ensuring you thrive from day one. Enjoy competitive pay, career advancement opportunities, and a supportive environment that values your growth. Start your career journey today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, billing concerns, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, AHT)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Problem-solving mindset and patience
- Reliable internet connection for remote work options
- Background check and drug screen required