Job Description
Join our dynamic hiring event for full-time Call Center Representatives in Indianapolis! We're seeking passionate customer service professionals to join our award-winning team. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment.
What We Offer:
- Starting pay: $18-$25/hour + performance bonuses
- Full benefits package (health, dental, vision)
- Paid training and career advancement programs
- Modern call center with collaborative workspaces
- Flexible scheduling options
Ready to launch your customer service career? Apply now and interview on-site at our hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, CSAT scores)
- Collaborate with team members to improve service quality
- Stay updated on product knowledge and company policies
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficient with CRM software and basic computer systems
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and commitment to customer satisfaction
- Valid government-issued photo ID for onboarding