Job Description
Join our award-winning customer service team in Omaha and enjoy the freedom of daily pay! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. With immediate start opportunities and industry-leading compensation, you'll thrive in our supportive environment.
Why Choose Us?
- Daily pay via debit card - no more waiting for payday!
- Comprehensive training program with paid certification
- Health benefits, retirement plans, and paid time off
- Clear career advancement path to team lead/supervisor
- Modern downtown Omaha office with free parking
Transform your career with a company that values your growth and rewards your dedication!
Responsibilities
- Handle 50-75 inbound/outbound customer calls daily with empathy and professionalism
- Resolve billing inquiries, technical issues, and service complaints within SLA
- Update CRM records with detailed interaction notes and resolution steps
- Collaborate with technical support teams for complex issue escalation
- Maintain 95% customer satisfaction score through active listening
- Meet/exceed daily performance metrics (AHT, FCR, quality scores)
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center preferred)
- Proficiency with CRM systems (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Omaha location
- Flexible availability including evenings/weekends