Job Description
Join Fresno's premier call center employer for our exclusive Hiring Event! We're seeking dynamic Customer Service Representatives to deliver exceptional client experiences. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits package, and a vibrant team environment. Ready to launch your career? Apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions and maintain accurate case records
- Collaborate with team members to optimize service delivery
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (GED)
- Clear communication skills in English
- Basic computer proficiency (typing 30+ WPM)
- Problem-solving abilities and adaptability
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude with customer service focus
- Must pass background check and drug screening