Job Description
Join our dynamic team at Apex Solutions Group for an exclusive Call Center Hiring Event in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a supportive environment.
Event Details:
• Date: October 15, 2023
• Time: 9:00 AM - 4:00 PM
• Location: 2000 Tryon St, Charlotte, NC 28202
• On-site interviews & same-day offers available!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Proficiency with CRM software and Microsoft Office
- Reliable transportation to Charlotte location
- Positive attitude and team-oriented mindset