Job Description
Join our dynamic team at Texas Customer Solutions Group! We're hosting an exclusive hiring event for motivated Call Center Representatives in Austin. This is your opportunity to launch a rewarding career with competitive pay, comprehensive benefits, and rapid advancement opportunities.
What We Offer:
- Industry-leading compensation with performance bonuses
- Comprehensive health/dental/vision benefits
- Paid training and career development programs
- Flexible scheduling options
- Modern, tech-enabled work environment
Responsibilities
- Handle 50+ daily inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions in CRM systems with 99% accuracy
- Meet/exceed KPIs: First Call Resolution (85%), CSAT (90%), AHT (180s)
- Collaborate with technical teams for complex escalations
- Participate in monthly process improvement workshops
- Maintain product knowledge across 5+ service lines
Qualifications
- Minimum 1 year customer service/call center experience
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills (Bilingual Spanish a plus)
- Proficient in CRM software (Salesforce, Zendesk)
- Ability to type 45+ WPM with 98% accuracy
- Flexible availability including weekends/shifts
- Valid Texas driver's license (for occasional field visits)