Job Description
Join our award-winning call center team in Jacksonville! We're hosting an exclusive hiring event on October 15, 2023, for motivated individuals seeking a dynamic customer service career. At Global Solutions Inc., we offer competitive pay, comprehensive benefits, and a supportive work environment designed for growth.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive health/dental/vision benefits
- Tuition reimbursement program
- Clear career advancement path
- Modern, tech-enabled workspace
Bring your resume and be ready for on-the-spot interviews! Light refreshments will be provided. No appointment necessary – first-come, first-served.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism
- Resolve customer inquiries using CRM software and knowledge bases
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT scores, AHT
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with supervisors to escalate complex issues
- Participate in monthly training on new products/processes
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months call center or customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening
- Ability to work flexible shifts (including evenings/weekends)
- Problem-solving mindset with empathy-driven approach
- Experience with Salesforce or Zendesk (preferred)