Job Description
Join our dynamic team as a Local Customer Service Representative in Oklahoma City and make an immediate impact! We're seeking passionate individuals to deliver exceptional support to our valued community members. This full-time role offers competitive compensation, comprehensive benefits, and the chance to grow your career in a supportive environment. If you're ready to start immediately and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with customers regarding account inquiries, product support, and order processing
- Resolve customer concerns efficiently using CRM systems and knowledge base resources
- Collaborate with cross-functional teams to address complex issues and improve service quality
- Document interactions accurately and maintain detailed case records in company systems
- Identify opportunities for process improvements and customer experience enhancements
- Meet/exceed performance metrics including CSAT scores, resolution rates, and handle times
- Participate in ongoing training to stay updated on products, services, and compliance requirements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a local/regional setting
- Proficient with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear, professional Oklahoma regional dialect
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends as needed
- Valid Oklahoma driver's license and reliable transportation
- Background check and drug screen required