Job Description
We are holding a Hiring Event in Jacksonville, FL, and we are looking for driven individuals to join our expanding customer service team. This is your chance to secure a stable, high-paying position with immediate start dates.
At Apex Connect, we pride ourselves on providing world-class support to our clients. We are looking for people who are passionate about helping others and want to build a long-term career in a modern, fast-paced environment.
What You Will Do:
- Manage inbound and outbound customer calls with a focus on quality and efficiency.
- Resolve complex customer issues and provide accurate information regarding our products and services.
- Maintain detailed records of all customer interactions and transactions.
- Collaborate with team leads to meet daily and monthly performance goals.
- Participate in ongoing training to stay updated on product knowledge and best practices.
Requirements:
- Must be at least 18 years of age.
- High School Diploma or GED equivalent is required.
- Previous call center or customer service experience is preferred but not required.
- Strong verbal communication skills and a professional telephone manner.
- Ability to work full-time hours, including evenings, weekends, and holidays.
- Reliable computer hardware and high-speed internet connection (if remote/hybrid).
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Accurately document customer account details and interactions into the CRM database.
- Adhere to established scripts and quality assurance guidelines to ensure brand consistency.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain a high level of product knowledge through regular training sessions.
- Contribute to a positive team environment by supporting colleagues during peak call times.
Qualifications
- High School Diploma or GED.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Excellent listening skills and the ability to de-escalate difficult situations.
- Reliable transportation (if on-site) or stable internet connection.
- Ability to pass a background check and drug screening.
- Flexibility to work rotating shifts.