Job Description
Join our dynamic team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals who excel in client interaction and problem-solving. This full-time role offers competitive pay, comprehensive benefits, and immediate start opportunities. As the first point of contact for our valued customers, you'll drive satisfaction through exceptional support while building meaningful relationships in your community.
Our Atlanta-based operation provides a collaborative environment where your contributions directly impact our success. With paid training and career advancement pathways, this is your chance to launch a rewarding career in customer service with a company that invests in its people.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve product inquiries and service complaints with empathy and efficiency
- Process orders, returns, and account modifications with 100% accuracy
- Document customer interactions in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics including CSAT scores and response time targets
- Proactively identify opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or call center experience
- Proficiency in CRM platforms and Microsoft Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations
- Local Atlanta residency required for in-person roles